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We arrived at the Grand Hyatt Hong Kong shortly after 6:30 PM. The lobby is expansive with two sweeping staircases on each side of the lobby.
There is also a Bang & Olufson store attached to the lobby.
Check-in was efficient with all benefits clearly explained. I was informed that I could take breakfast either in the Club Lounge or in the Grand Café Restaurant. I had used a Diamond Suite Upgrade for the stay, and was escorted to the room by the front desk associate. I had inquired about getting a suite in one of the newly renovated rooms, but that was unavailable.
Upon entering the room these is a hallway with a dresser on the right that holds a stereo, coffee maker and several bottles of water.
The living room contains a sofa, small coffee table and lounge chair with ottoman.
There is a flat screen TV with DVD player.
The view from the room is spectacular as it overlooks the harbor.
There was a bowl of fruit containing a banana, a couple of oranges and plums, and a dragon fruit.
There was also a welcome amenity consisting of a bottle of wine, pistachios and some dried apricots.
The bedroom was large with a nightstand on each side of the bed. The hotel provides in room adapters which is very convenient in case you forget to bring one.
There is another flat screen TV along with a small desk in the bedroom. A small jar of cookies was on the desk.
There were letters outlining the Grand Club hours, along with another letter informing guests of the ongoing renovations.
There is a walk-in closet which has a dresser, shelf for luggage, portable luggage rack, ironing board, slippers and robes.
The bathroom is adorned in black marble with gold fixtures, and multiple mirrors. It reminds me of a cross between “Enter the Dragon” and a room from Caesar’s Palace in the 1990’s.
There is a single sink with a fair amount of counter space.
The shower is a little hidden in the corner behind the bathroom door.
There is a separate tub which is on the smaller side.
The room smelled very musty, as if there was a massive water leak in the room at some point and felt slightly damp to the touch. The carpet also looked as if there were water stains. I called down to the front desk and informed them of my concern. The housekeeping manager arrived and said that the carpet was dry, and the look of the carpet was normal. An assistant manager also inspected the room, and he also stated that the carpet was dry and that the look of the carpet was normal. He did offer to send up another air purifier however, which sort of indicated to me that they did acknowledge that there was something “off” with the room but didn’t want to say so outright.
We arrived at the Grand Club just as they were about to close for the evening. Offerings were sparse and included salad, cold cuts, vegetables, hummus (which was not very good), fruit and a couple of desserts.
We opted to have breakfast in the Grand Café. The buffet selection is expansive and includes Asian options, a noodle bar, a cooked to order egg station which also includes the option of having pancakes or waffles, salads, cereal, yogurt, breads, pastries, fruit and a made to order juice bar.
Service in the restaurant was fairly slow, as drinks were not refilled frequently.
The Grand Hyatt Hong Kong is a very nice hotel, and once all of the rooms are renovated will be a large improvement. All employees were very friendly and helpful. Service in the restaurant could improve. The major downside to the hotel is its location in that nothing is really within walking distance, and the nearest subway station is about 10 minutes away.