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Upon entering the hotel, the ground floor lobby is a large open area with a grand staircase to the left, a small pond with a concierge desk.
The lobby is actually located on the 39th floor. A stunning view of the Petronas Towers awaits you as the elevator doors open on the 39th floor.
The front desk is located slightly to the left. I used a Suite Upgrade on this stay. When I called to apply the Suite Upgrade with the Hyatt Diamond Line I was told that I would be placed into the Grand Suite that overlooked the Petronas Towers, which is exactly what I wanted. I had heard that the Suite Upgrade does not place you into the Grand Suite Towers View so I emailed the hotel to confirm. I received responses from two management personnel who quite clearly informed me that the Suite Upgrade did not place me in the Grand Suite Towers View, and if I wanted that room it would cost an extra $150 a night. I asked both of them to contact the Hyatt Diamond Line because that is what I was told when applying the Suite Upgrade. That request apparently went on deaf ears as I never heard back from the hotel.
Upon check-in the front desk agent was very friendly and went over all of the benefits including the option of having breakfast in the Grand Club or in the hotel’s restaurant THIRTY8, complimentary dry cleaning of 2 pieces and the welcome amenity. I took the points like I always do. I asked if I was in the Grand Suite Towers View and was once again told that using a Suite Upgrade did not place me into that room. As I had booked the room with a fantastic rate of ~$150 I didn’t push the issue.
There are also plenty of bottles of water at the front desk to help offset the heat and humidity when venturing outside, or coming in from the sweltering weather.
After the check-in process was complete, we were escorted to our room.
Upon entering the room there is a large glass top desk slightly to the left.
There is a large living room with a large sofa, chair with ottoman, another chair and coffee table.
Waiting on the coffee table was a welcome amenity of a fruit plate which included dragon fruit and star fruit, along with a plate of pastries, as well a welcome letter.
There is a flat screen TV in a built in cabinet of sorts.
To the left of the TV was the mini bar with multiple bottles of water, a coffee machine, and three jars of snacks including chocolate chip cookies, shortbread cookies and candied pecans. Unfortunately, these were not refilled during my stay. The chocolate chip cookies were fantastic however.
There is a half bathroom near the entrance.
As you enter the rest of the room, the bedroom is located to the left. It is very spacious and includes a semi-circular sofa.
There is a TV in the corner.
The bed is very comfortable with each nightstand having outlets which makes things very convenient.
The master bathroom is a thing of beauty. There are double sinks with plenty of counter space.
The star of the bathroom, however is the large freestanding circular tub that was so deep you can go snorkeling.
There is a shower next to the tub, with June Jacobs products.
There is a walk-in closet that includes a foldable luggage rack, a built in luggage rack, and multiple drawers.
There is a toilet and bidet.
The views from the living room and bedroom overlook the Kuala Lumpur City Centre Park and office buildings.
The Grand Club is located on the 37th floor. Upon exiting the elevator there are two employees that greet you warmly and assist you with anything that you may need.
The Grand Club also boasts stunning views of the Petronas Towers. The lounge is fairly big with large glass windows to take advantage of the views.
I did not have breakfast at the Grand Lounge, as it seemed the better option was at THIRTY8.
In the afternoon, there were limited options including nuts, fruit, cookies and pastries.
Evening options were a little better with several hot dishes, salad, other small plates and desserts. I only went on one night when they were starting to put things away so I was not able to get any pictures.
Breakfast in THIRTY8 is also a sight to behold. The set-up of the buffet is somewhat misleading. Offerings include scrambled eggs, quiche, beans, chicken meatloaf, hard boiled eggs, beef and chicken sausage, hash browns, roasted tomatoes and vegetables, muffins, pastries, donuts, cereal, milk and fresh juices, a pancake station, cooked to order eggs or omelets, and fresh fruit.
If this isn’t enough, if you walk around the back of the restaurant there is a whole other side of food including Malaysian and Indonesian options, fried rice, noodles, a congee station, fresh soy milk, Middle Eastern options, Japanese options, cheeses and charcuterie.
The staff were very friendly and helpful. We were greeted every time we entered or exited the hotel.
If exiting the elevators from the ground floor lobby, there is a covered walkway that takes you to the Suria KLCC mall. Turn right through the double doors and exit the hotel. You will see an elevator and stairway, which will take you to the mall.
Given the great location and service, I would not hesitate to stay here again especially at this price point.